What is Omnichannel?
An omnichannel customer experience allows customers to engage in high-quality customer support interactions across multiple communication channels, and each channel is aware of all prior interactions. The net impact is that customers have a more positive experience with your brand and are more likely to continue doing business with you. Why does omnichannel matter? People […]
AWS announces availability of Elastic fleets with Amazon AppStream 2.0
With the launch of Elastic fleet type for AppStream 2.0, we’re able to help our customers start streaming their applications faster with less technical setup. The pricing model of per second billing makes this service even more attractive to use. It allows scaling down the fleet to $0 when no usage is active. For one of […]
Managing Amazon WorkSpaces With SynchroNet CLICK
If you manage a WorkSpaces fleet, you know that using WorkSpaces’ native tools can be time consuming and complex – particularly if you have a large user base. That’s why we’ve created CLICK, an EUC-focused WorkSpaces management platform that solves common problems and makes it easier for companies to maintain and manage their WorkSpaces. Read […]
Plate Spinning Showdown: Comparing Operations in AWS EUC vs. Azure Virtual Desktop
Technical View of AWS End User Compute Offerings vs. Microsoft’s Windows Virtual Desktop
Executive Viewpoint – AWS EUC Services and Microsoft Azure Virtual Desktop
SynchroNet has written an IT Executive-targeted viewpoint whitepaper that summarizes the key strategic concepts related to AWS EUC and Microsoft WVD
4 Quick Steps to Assessing the Cost (and Value) of an AWS DaaS Migration
If your organization is thinking about a move to DaaS, read on to learn how to assess the cost (and value) of migrating to the AWS cloud.
Accelerate Your Organization’s Work From Home Capabilities
Bolster business continuity with Amazon WorkSpaces in the face of COVID-19 precautions.
Securing AWS Directory Service for Amazon WorkSpaces
How On-Premises Identity Integrates with Amazon WorkSpaces Amazon WorkSpaces can integrate with your organization’s self-managed, on-premises Active Directory. This is understandable, on-premises Active Directory stores the organizational identity source and Group Policies, which establish the functional and security baselines. This integration requires frequent communication for user entitlement and authentication. To facilitate this integration, AWS Directory Services offers AD Connectors, a non-caching proxy used by Amazon WorkSpaces, to facilitate that connection. Until recently, AD Connectors were only able to use LDAP when communicating with Active Directory. During […]
Amazon WorkSpaces Client 3.0 Release for Windows and macOS
By Stephen Stetler, Senior Systems Architect. SynchroNet Starting today you may notice an update to your Amazon WorkSpaces Client for version 3.0. SynchroNet highly recommends updating immediately. The new version of the client has some heavily requested features you may have been anticipating. My personal favorite feature is the ability to create nicknames, or ‘Personalized Labels’, to help […]
How IT can support blended learning with modern End User Compute (EUC)
Q&A with Education Solutions Architect, Stephen Stetler When I went to college, pretty much everyone had a Compaq computer tower. It went without saying, Windows was the default OS. The complexity of getting configured for the dorm network almost always required a call to the help desk. Students were left likely waiting a couple […]