WorkSpaces Automation

Learn how T-ROC, with over three-thousand employees and nearly one-hundred stores supporting major retail brands like Walmart, AT&T, Macy’s, and T-Mobile use SynchroNet CLICK™ to solve critical business issues.

Customer: The Revenue Optimization Company: T-ROC Global www.trocglobal.com

Overview: T-ROC owns and operates over 80 mobile phone reseller stores. In addition, they provide mobile electronic sales staff for major retail brands like Walmart, AT&T, Macy’s, and T-Mobile. T-ROC is experiencing explosive growth that requires attracting, hiring, and retaining thousands of employees. In addition to growth, the retail space has high turnover in field employees.

Issue: T-ROC struggled to keep up with the provisioning and changes of employees associated with their growth.

Challenge(s):

• Fast, efficient and secure provisioning of thousands of new employees with access to specific critical business systems
• Need to reduce time to market associated with onboarding new employees
• Automated way to account for system licensing
• How to accommodate business system updates associated with changes within the employee’s lifecycle such as termination, name changes, and role changes

Solution: SynchroNet CLICK™ is a User Automation Platform that facilitates Single Sign-On (SSO) and automatic provisioning of new employees with easy integration to T-ROC’s 11+ critical systems employees need access to.

CLICK™ also facilitates synchronizing the changes associated during an employee’s lifecycle. When an employee separates from T-ROC, access to systems is immediately revoked, and data is archived pursuant to data governance policies.

Systems involved:

• ADP (Payroll & Timekeeping – HRIS)
• iCIMS (Applicant Tracking System – ATS)
• WestNet (Learning Management System – LMS)
• Zoom (Collaboration)
• WorkPlace by Facebook (Collaboration)
• Concur (Expense management)
• Office365 (Email)
• Active Directory (Directory services)
• ConnectWise (Service Desk)
• Engage (Internal CRM)
• Mobile Insight (Mobile Data Collection and Scheduling App)

Outcome(s):

• Allowed T-ROC to accommodate their growth and addition of new employees with little to no friction
• Increased speed to market by decreasing onboarding cycle times
• Improved data and licensing accuracy by systematically processing new hires, terminations and changes efficiently and effectively

SynchroNet CLICK™ is a User Automation Platform that leverages the power of serverless technology to automate user, workspace, and application life cycles. Built on AWS Lambda, CLICK™ facilitates deploying and managing Amazon WorkSpaces at scale by automating each manual touchpoint: provisioning, termination, changes, resource allocation, user self-service, and application allocation.  Visit SynchroNet at: www.synchronet.com

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