WorkSpaces Automation

Learn how T-ROC, with over three-thousand employees and nearly one-hundred stores supporting major retail brands like Walmart, AT&T, Macy’s, and T-Mobile use SynchroNet CLICK™ to solve critical business issues.

Customer: The Revenue Optimization Company: T-ROC Global www.trocglobal.com

Overview: T-ROC owns and operates over 80 mobile phone reseller stores. In addition, they provide mobile electronic sales staff for major retail brands like Walmart, AT&T, Macy’s, and T-Mobile. T-ROC is experiencing explosive growth that requires attracting, hiring, and retaining thousands of employees. In addition to growth, the retail space has high turnover in field employees.

Issue: T-ROC struggled to keep up with the provisioning and changes of employees associated with their growth.

Challenge(s):

  • Fast, efficient and secure provisioning of thousands of new employees with access to specific critical business systems
  • Need to reduce time to market associated with onboarding new employees
  • Automated way to account for system licensing
  • How to accommodate business system updates associated with changes within the employee’s lifecycle such as termination, name changes, and role changes

Solution: SynchroNet CLICK™ is a User Automation Platform that facilitates Single Sign-On (SSO) and automatic provisioning of new employees with easy integration to T-ROC’s 11+ critical systems employees need access to.

CLICK™ also facilitates synchronizing the changes associated during an employee’s lifecycle. When an employee separates from T-ROC, access to systems is immediately revoked, and data is archived pursuant to data governance policies.

Systems involved:

  • ADP (Payroll & Timekeeping – HRIS)
  • iCIMS (Applicant Tracking System – ATS)
  • WestNet (Learning Management System – LMS)
  • Zoom (Collaboration)
  • WorkPlace by Facebook (Collaboration)
  • Concur (Expense management)
  • Office365 (Email)
  • Active Directory (Directory services)
  • ConnectWise (Service Desk)
  • Engage (Internal CRM)
  • Mobile Insight (Mobile Data Collection and Scheduling App)

Outcome(s):

  • Allowed T-ROC to accommodate their growth and addition of new employees with little to no friction
  • Increased speed to market by decreasing onboarding cycle times
  • Improved data and licensing accuracy by systematically processing new hires, terminations and changes efficiently and effectively

Our explosive growth has far outpaced the evolution of our processes and systems making onboarding and moving employees labor-intensive and unmanageable. SynchroNet CLICK™ allows us to automate administrative tasks system-to-system seamlessly. Our employee onboarding experience is fast, consistent. Human intervention and fallout have dramatically decreased as well.

Page Valgora

Director, T-ROC Global

SynchroNet CLICK™ is a User Automation Platform that leverages the power of serverless technology to automate user, workspace, and application life cycles. Built on AWS Lambda, CLICK™ facilitates deploying and managing Amazon WorkSpaces at scale by automating each manual touchpoint: provisioning, termination, changes, resource allocation, user self-service, and application allocation.  Visit SynchroNet at: www.synchronet.com

For a demo click here, or contact one of our representatives.

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