Learn how T-ROC, with over three-thousand employees and nearly one-hundred stores supporting major retail brands like Walmart, AT&T, Macy’s, and T-Mobile use SynchroNet CLICK™ to solve critical business issues.
Customer: The Revenue Optimization Company: T-ROC Global www.trocglobal.com
Overview: T-ROC owns and operates over 80 mobile phone reseller stores. In addition, they provide mobile electronic sales staff for major retail brands like Walmart, AT&T, Macy’s, and T-Mobile. T-ROC is experiencing explosive growth that requires attracting, hiring, and retaining thousands of employees. In addition to growth, the retail space has high turnover in field employees.
Issue: T-ROC struggled to keep up with the provisioning and changes of employees associated with their growth.
Challenge(s):
Solution: SynchroNet CLICK™ is a User Automation Platform that facilitates Single Sign-On (SSO) and automatic provisioning of new employees with easy integration to T-ROC’s 11+ critical systems employees need access to.
CLICK™ also facilitates synchronizing the changes associated during an employee’s lifecycle. When an employee separates from T-ROC, access to systems is immediately revoked, and data is archived pursuant to data governance policies.
Systems involved:
Outcome(s):
Our explosive growth has far outpaced the evolution of our processes and systems making onboarding and moving employees labor-intensive and unmanageable. SynchroNet CLICK™ allows us to automate administrative tasks system-to-system seamlessly. Our employee onboarding experience is fast, consistent. Human intervention and fallout have dramatically decreased as well.
Page ValgoraSynchroNet CLICK™ is a User Automation Platform that leverages the power of serverless technology to automate user, workspace, and application life cycles. Built on AWS Lambda, CLICK™ facilitates deploying and managing Amazon WorkSpaces at scale by automating each manual touchpoint: provisioning, termination, changes, resource allocation, user self-service, and application allocation. Visit SynchroNet at: www.synchronet.com
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